Effective Date: 20-04-2025
Legal Name: Download Happiness Foundation
Authorized Person: Jinendra Jain
Website: www.downloadhappiness.org
Email: info@downloadhappiness.org
Phone: +91 90790 61701
Address: Flat No. C-103, City of Golden Doms, Near Brajvihar, Jagatpura, Sanganer, Jaipur-302017
1. Overview
At Download Happiness Foundation (DHF), we strive to ensure satisfaction in every aspect of your interaction with our organization — whether it’s enrolling in a course, attending an event, purchasing products, or making a donation. This Refunds & Cancellation Policy outlines the terms under which refunds and cancellations are processed.
2. General Refund Timeline
- All eligible refunds will be processed within 15 working days from the date of approval.
- Refunds will be credited to the original mode of payment unless otherwise requested or required.
3. Event Registration Cancellations
- Users can cancel event registrations up to 48 hours before the event start time for a full refund.
- No refund will be issued for cancellations made after this period unless under exceptional circumstances (e.g., health emergency).
- In case of event rescheduling or cancellation by DHF, users will be offered a full refund or free rescheduling.
4. Course Enrollment Cancellations
- Recorded courses are non-refundable once access has been granted.
- For live or instructor-led courses, cancellations up to 48 hours before the course begins will be eligible for a 50% refund.
- After the course begins, no refund will be issued.
5. Consultation Bookings
- 1-on-1 consultations can be canceled up to 24 hours before the scheduled time.
- Cancellations before 24 hours are eligible for 100% refund or free rescheduling.
- No refund for no-shows or cancellations made less than 24 hours in advance.
6. Donations
- Donations made to Download Happiness Foundation are considered non-refundable.
- Refunds may only be granted in case of:
- Technical errors causing duplicate payments
- Incorrect billing or unauthorized transactions
- Refund requests for donations must be made within 7 days of the transaction.
7. Store Orders (Products & Digital Downloads)
Digital Products (eBooks, PDFs, Downloads):
- Due to the nature of digital goods, no refunds will be issued once the product has been downloaded or accessed.
Physical Products (Books, Merchandise):
- Refunds or replacements will be provided if:
- The item is received damaged or defective
- The wrong item is delivered
- Requests must be made within 7 days of delivery.
- Customers must provide photo/video evidence of damage.
Return Shipping:
- For eligible returns, return shipping costs will be borne by the customer unless the product was defective or incorrect.
8. How to Request a Refund
- Write to us at info@downloadhappiness.org with the subject line: “Refund Request – [Your Order/Event/Course ID]”
- Include proof of payment, reason for refund, and any supporting documentation.
- Refunds will be initiated after a verification process by the support team.
9. Exceptions & Special Considerations
- DHF reserves the right to make final decisions on refund eligibility.
- In the spirit of community support and trust, we aim to resolve every issue with compassion and fairness.
For any queries or concerns related to this policy, please contact us at info@downloadhappiness.org.
